HASSAN HISHAM

Customer Service Representative

UAE, Ajman

Profile summary

Experienced Salesman and Cashier with a strong background in customer service and sales operations. Skilled in handling cash transactions, maintaining accurate records, and assisting customers professionally. Proven ability to meet sales goals and ensure customer satisfaction in a fast-paced environment.

Key skills

Skills
Excellent Communication SkillsEmpathy and Customer focusProblem-Solving and Conflict ResolutionPatience and Tactfulness AdaptabilityTime Management and MultitaskingTeamwork and CollaborationProduct/Service KnowledgeTechnology ProficiencyData Analysis & InterpretationAutomation Tools Proficiency (e.g., chatbots, RPA)Customer Relationship Management (CRM) ExpertiseActive Listening & Feedback IncorporationCross-Cultural Communication

Professional experience

Service & Logistics CoordinatorAug 2023 - Dec 2023
AlToows Lubricants LLC | Madani,Sudan

 Handled customer transactions accurately and efficiently while maintaining proper cash and sales records.  Processed payments, issued receipts, and ensured smooth checkout operations.  Assisted customers with product inquiries, returns, and exchanges to ensure a positive shopping experience.

  • Handled customer transactions accurately and efficiently while maintaining proper cash and sales records.
  • Processed payments, issued receipts, and ensured smooth checkout operations.
  • Assisted customers with product inquiries, returns, and exchanges to ensure a positive shopping experience.
Customer serviceDec 2021 - Apr 2023
MTN Telecommunication | Khartoum,Sudan

 Assisted customers by providing accurate information about products, prices, and promotions  Communicated store policies and procedures clearly to help customers with returns, exchanges, and inquiries.  Clearly communicated policies, procedures, and step-by-step solutions to effectively resolve customer issues and concerns.

  • Assisted customers by providing accurate information about products, prices, and promotions
  • Communicated store policies and procedures clearly to help customers with returns, exchanges, and inquiries.
  • Clearly communicated policies, procedures, and step-by-step solutions to effectively resolve customer issues and concerns.

Education

Bachelor's Degree, BUSINESS ADMINISTRATION IN ACCOUNTINGJan 2017 - Jan 2021
UNIVERSITY OF KARRARY